Gradwell Reviews
Gradwell has an overall rating of 4.3 based on 102 reviews. Customer feedback on Gradwell is mixed: Gradwell reviewers highlight positive aspects like user-friendly interface, responsive customer support, competitive pricing, and reliable service, which strongly appeal to small to medium-sized businesses and startups. However, Gradwell is often criticized for its limited advanced features, occasional downtime, lack of customization options, and slow response times during peak hours.
102 reviews
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How would you rate Gradwell?
All Gradwell Reviews (102)
goldenfrog682
February 03, 2023
"Nothing but great service from Gradwell!"
The folks at Gradwell were super professional and really helpful. They pulled us out of a tough spot with their quick thinking and hard work. I’d definitely recommend them!
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ytl59897
February 02, 2023
"Fantastic service and a great product."
Daisy was amazing. She made it super quick and simple to set up buying a new number block.
We've been customers for a bit now and honestly, we've never faced any issues. The support they offer is really something else.
We've been customers for a bit now and honestly, we've never faced any issues. The support they offer is really something else.
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HarperMiller
January 30, 2023
"Exploring the Full Range of Gradwell's Offerings"
As long-time clients of Gradwell, we recently made a change in our VOIP services, moving from 3CX to their latest Wave Platform. We opted for the Wave+Teams integration, which directs all our calls to our Microsoft Teams accounts. The support from Gradwell during the sales and onboarding phases has been absolutely top-notch. They provide excellent products at a fantastic price. We wholeheartedly recommend them.
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Jorge.Jordan
January 20, 2023
"A Great Experience with..."
I had a really positive time with the onboarding process. The Gradwell team was surprisingly impressive.
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happyfish988
January 19, 2023
"Awesome support from the team"
Awesome support from the team! Super friendly and really know their stuff. They always let you know about planned maintenance ahead of time, and it’s done outside of regular hours.
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17940hunterlane
November 27, 2022
"Top-notch Support for Telecom Problems"
The support for telecom-related problems is absolutely top-notch in the UK. Kelly took care of my credit card issue with great professionalism. She made sure to notify the right person on the Gradwell Support team, and they sorted it out swiftly and skillfully. Can't say it any clearer than that. Cheers, John Skelton
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Vera.Murphy
November 04, 2022
"Kelly brought back the sound clarity!"
I had a chat with Kelly Patterson regarding the audio quality on my phone. I was thinking I might have to get a new one, but she accessed my control panel and made some updates in areas she thought were causing the problems. She set up a call to the phone 15 minutes later, and when she did, I was blown away by how clear the call sounded! It had never been that good before! Huge props to Kelly for her know-how, expertise, patience, and top-notch customer service.
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orangeduck372
October 31, 2022
"Fast and Friendly Support"
The support team was super helpful and got back to me quickly. They even followed up later to see if everything was sorted out.
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CodyFuller
October 28, 2022
"Daisy's Amazing Support"
I reached out with a question, and Daisy made everything super simple. She’s assisted me several times, always going the extra mile.
Daisy is always there to help, breaking down all the info and making it easy to understand.
If the rest of the team is as supportive, I can't recommend this company enough.
Daisy is always there to help, breaking down all the info and making it easy to understand.
If the rest of the team is as supportive, I can't recommend this company enough.
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ShaneBurke
October 27, 2022
"Amazing Service from Grace"
Grace did a fantastic job, responding to all my inquiries with expertise and assurance. The customer support is consistently top-notch, which is the reason I've stuck with Gradwell for more than a decade. They offer great value, support, and products.
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hualian7008
October 26, 2022
"Grace Gray: A True Lifesaver!"
Grace Gray - Customer Support Representative
I've had Grace assist me on multiple occasions, along with other team members who have also been super helpful.
She's really approachable and gets what you need. Whatever the question, she always provides a thorough answer and follows up afterward to ensure everything's sorted out and clear.
I can't find anything wrong with Gradwell or what they offer; I'd definitely suggest them to anyone!
I've had Grace assist me on multiple occasions, along with other team members who have also been super helpful.
She's really approachable and gets what you need. Whatever the question, she always provides a thorough answer and follows up afterward to ensure everything's sorted out and clear.
I can't find anything wrong with Gradwell or what they offer; I'd definitely suggest them to anyone!
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heavymouse879
October 02, 2022
"Consistently Great Service!"
Always top-notch service from these folks! The sales team is super knowledgeable and helped me figure out the perfect product for what I needed, plus they provided all the pricing details. I highly recommend them; I've been a customer of Gradwell for years and couldn't be happier.
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HectorAustin
September 28, 2022
"Absolutely fantastic experience"
The crew here is awesome, always ready to lend a hand - we saved a ton on our Gamma Horizon setup by moving to 3CX, plus it comes with a ton more features! I've already told other local businesses about it and would gladly keep doing so. Big shout out to Nathan and Carl especially, but honestly, the porting, support, and billing teams are all incredibly helpful as well. They make everything easy!
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DebraAlexander
August 31, 2022
"Using Gradwell since we started..."
We've been relying on Gradwell since we got things rolling, and they've consistently provided solid advice. Whenever there's an issue, they respond fast and sort it out without any hassle.
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tinykoala757
August 15, 2022
"Terrible service, clueless company"
This company is just the worst, steer clear of them like the plague. There are way better options out there for MS Teams direct routing that can actually provide basic service. They keep making excuses like 'Microsoft changes things', and having to deal with their own support problems at 11 PM is just ridiculous. Their product is simply not up to the task.
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